SUPPORT

TECHNICAL.

Brailly provides professional technical support and after-sales service for all products.

WARRANTY POLICY

• All explosion-proof cameras: 2-year warranty
• Thermal imagers: 1-year warranty
• Gas detectors: 1-year warranty
• Free repair or replacement for non-human-caused failures during warranty

SUPPORT RESPONSE

• Response within 24 hours on business days
• Emergency fault response within 4 hours
• Remote technical guidance available
• On-site support for large-scale projects

FAQ

Q: What is the protection rating of your explosion-proof cameras?

A: Our explosion-proof cameras meet Ex d IIC T6 explosion-proof rating, suitable for hazardous environments including oil & gas, chemical, and mining industries. Certifications include CCC, Ex, MA, etc.

Q: Do you support customized solutions?

A: Yes. We provide OEM/ODM services and can customize product specifications, protection ratings, and installation methods according to project requirements.

Q: What is the lead time?

A: Standard products: 7-15 business days. Custom products: 20-30 business days, depending on project scale.

Q: Do you provide installation guidance?

A: We provide complete installation manuals and remote guidance. For large projects, engineers can be arranged for on-site installation support.

FAULT REPORTING

If your product experiences a fault, please contact us through the following channels and we will respond as soon as possible:

fengjiang525@gmail.com

PHONE

+86 13911122973

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+86 13911122973